‘If You Can’t Measure It, You Can’t Manage It’: Not True

So much thought goes into measurement.  In education and in the workplace, the metrification of society is more and more important – on paper.  We say it is, we make rubrics, we create goals, we do all sorts of things to measure.  But when it comes down to it, “human waves have to be felt.”  This Forbes article explains how we focus on particles, but that’s not the way the world works and not the way it can truly be measured (and should it be?)  Not in education, and not in the workplace.

“Great employees and great leaders manage the waves all the day, unmeasured and too often unseen. They manage customer relationships in the moment and over the long term. How do they do that so well, without benefit of yardsticks to guide them? How do they finesse and intuit and consult their way to the brilliant results they achieve, without the reports and tests that slow us down and annoy us in every other professional arena? Thank God, human processes like sticky conversations and the energy in a classroom or a conference room can’t be measured.”

via ‘If You Can’t Measure It, You Can’t Manage It’: Not True.